Terms of Service

Effective Date: June 1, 2026

Provider:

Live Engage sp. z o.o.

ul. Święty Marcin 29/8

61-806 Poznań, Poland

These Terms of Service ("Terms") govern access to and use of the TrueEngage Service provided by Live Engage sp. z o.o. ("TrueEngage", "Company", "we", "our", or "us").

By purchasing, subscribing to, accessing, installing, configuring, or using the Service, Customer agrees to be bound by these Terms and the documents incorporated by reference, including:

Additional commercial terms may be specified in an applicable Order Form, Service Schedule, Partner Agreement, Statement of Work, or other purchasing document.

If Customer does not agree to these Terms, Customer must not access or use the Service.

1. DEFINITIONS

Aggregated Data means data derived from Customer Data that has been aggregated, anonymized, de-identified, or otherwise processed such that it cannot reasonably identify Customer, End Users, Authorized Users, or any natural person.

Add-On means an optional feature, service, entitlement, or enhancement purchased separately from a Subscription Tier, including additional engagement or collaboration capabilities, enhanced SLA offerings, non-production environments, or other functionality specified in the applicable Price List, Service Schedule, or Order Form.

AppFoundry means the Genesys marketplace through which the Service may be provisioned, purchased, and billed.

Authorized User means an employee, contractor, agent, or representative of Customer who is authorized by Customer to access, administer, configure, or use the Service on Customer's behalf.

Beta Service means any feature, functionality, integration, module, release, preview, pilot, early access offering, experimental service, or similar service designated by TrueEngage as beta, preview, evaluation, or pre-release.

Billing Unit means the pricing metric used to determine subscription fees for the Service. The number of Billing Units required is based on the Customer's selected Subscription Tier, Add-Ons, Deployments, and other Service entitlements as described in the applicable Price List.

Confidential Information means any non-public business, commercial, financial, technical, operational, security, compliance, or other proprietary information disclosed by one party to the other, whether orally, electronically, visually, or in writing.

Customer means an organization that maintains an active Genesys Cloud subscription and purchases, subscribes to, or otherwise uses the Service, making the Service available to its Authorized Users and End Users.

Customer Data means any data, content, communications, messages, recordings, transcripts, files, personal data, metadata, configuration information, analytics data, or other information submitted to, transmitted through, generated by, processed by, or stored within the Service by or on behalf of Customer, Authorized Users, or End Users.

Deployment means a separately configured implementation of the Service designed for a specific touchpoint, customer journey, or use case.

End User means an individual who communicates or interacts with Customer through the Service.

Genesys means Genesys Cloud Services, Inc. and its affiliates.

Order Form means any written or electronic ordering document, marketplace order, subscription order, Partner order, statement of work, or other ordering mechanism pursuant to which Customer purchases, subscribes to, or receives the Service or Professional Services.

Partner means a reseller, distributor, systems integrator, managed service provider, or other commercial partner authorized to resell or provide Genesys Cloud and the Service to Customer.

Price List means the then-current commercial schedule describing Subscription Tiers, Add-Ons, Billing Units, Usage Tokens, support plans, Professional Services, and applicable fees.

Professional Services means implementation, onboarding, integration, configuration, consulting, training, development, or other professional services provided by TrueEngage.

Security Incident means a confirmed incident resulting in unauthorized access to, disclosure of, loss of, alteration of, or destruction of Customer Data processed by TrueEngage.

Service means the TrueEngage platform, software, applications, integrations, APIs, documentation, support services, and related offerings provided by TrueEngage.

Service Schedule means a document provided by TrueEngage that describes the Customer's Subscription Tier, Add-Ons, Deployments, Billing Units, Usage Tokens, support level, service entitlements, and other Service-specific commercial and operational details.

Subscription Tier means the level of Service purchased by Customer that determines the touchpoints on which TrueEngage may be deployed and the contact, engagement, collaboration, and communication options available through the Service.

TrueEngage means the software-as-a-service platform and universal customer contact and collaboration layer for Genesys Cloud that enables organizations to deploy customer engagement strategies across multiple touchpoints, supporting messaging, voice, video, screen sharing, feedback collection, and related communication and collaboration capabilities.

Usage Token means a consumption-based billing metric associated with usage-based Service functionality.

2. FREE TRIALS

2.1 Customers subscribing through Genesys AppFoundry may be eligible for a free trial in accordance with applicable AppFoundry terms and conditions.

2.2 Unless otherwise specified, the free trial period is one (1) month.

2.3 Upon expiration of the free trial, the Service subscription may automatically convert to the applicable paid subscription unless cancelled in accordance with applicable procedures.

2.4 TrueEngage may, at its sole discretion, extend, modify, limit, suspend, or terminate trial access.

2.5 Trial subscriptions are provided solely for evaluation purposes and are provided without SLA commitments, service credits, or warranty obligations unless otherwise agreed in writing.

3. SUBSCRIPTIONS AND COMMERCIAL TERMS

3.1 Subscription Model

The Service is offered through Subscription Tiers, Add-Ons, usage-based services, and Professional Services.

3.2 Subscription Tiers, Add-Ons and Deployments

Subscription Tiers determine the engagement, collaboration, communication, and customer contact capabilities available through the Service.

Customers may purchase Add-Ons to obtain additional functionality, support offerings, environments, integrations, or service entitlements.

The number of Billing Units required is determined by the Customer's selected Subscription Tier, Add-Ons, Deployments, and applicable commercial terms.

3.3 Usage-Based Services

Certain Service functionality may consume Usage Tokens or incur additional usage-based charges.

Examples may include:

WebRTC voice;
Video communications;
Screen sharing;
Translation services;
AI-powered features;
Other consumption-based functionality.

Usage charges are calculated based upon actual consumption during the applicable billing period.

3.4 Professional Services

Professional Services may include implementation, onboarding, consulting, integration, custom development, configuration assistance, training, or other advisory services.

Professional Services must be approved by Customer before commencement.

3.5 Commercial Terms

The Service may be purchased through Genesys AppFoundry, a Partner, or directly from TrueEngage.

Unless otherwise specified:

Fees are exclusive of taxes;
Customer is responsible for applicable taxes;
Subscription fees are non-refundable except as required by law or expressly stated in the Agreement.

TrueEngage may update Subscription Tiers, Add-Ons, packaging models, and Price Lists from time to time.

Such changes shall not materially reduce Customer's contracted Service entitlements during an active subscription term unless required by law, security requirements, or third-party platform changes.

4. CUSTOMER RESPONSIBILITIES

Customer is responsible for:

Maintaining all required Genesys Cloud subscriptions, licenses, permissions, and access rights;
The acts and omissions of its Authorized Users and End Users;
Obtaining all required notices, permissions, and consents;
Ensuring lawful collection, use, processing, and transfer of Customer Data;
Protecting credentials and authentication mechanisms;
Promptly notifying TrueEngage of suspected unauthorized access;
Compliance with applicable telecommunications, marketing, privacy, consumer protection, and communications laws.

Customer shall not, and shall not permit any third party to:

Violate applicable law;
Transmit malware, harmful code, or unlawful content;
Interfere with the operation, integrity, or security of the Service;
Attempt unauthorized access to systems, accounts, or data;
Conduct phishing, fraud, or deceptive activities;
Send spam or unsolicited communications;
Harass, threaten, or abuse individuals;
Circumvent technical protections;
Infringe intellectual property, privacy, or other rights.

5. INTELLECTUAL PROPERTY

TrueEngage and its licensors retain all right, title, and interest in and to the Service, including all software, technology, documentation, APIs, trademarks, service marks, copyrights, trade secrets, and other intellectual property rights.

Subject to these Terms and payment of applicable fees, Customer is granted a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service during the applicable subscription term.

Customer retains all right, title, and interest in and to Customer Data.

Nothing in these Terms transfers ownership of Customer Data to TrueEngage.

Customer shall not:

Create derivative works of the Service;
Use the Service to develop a competing product or service;
Reverse engineer, decompile, or disassemble the Service except where prohibited by law;
Scrape, harvest, or systematically extract data from the Service;
Publish benchmarking or performance testing results without TrueEngage's prior written consent.

Feedback, suggestions, enhancement requests, recommendations, or other submissions provided by Customer may be used by TrueEngage on a perpetual, irrevocable, worldwide, royalty-free basis without restriction or compensation.

6. CONFIDENTIALITY

6.1 Each party shall protect the other party's Confidential Information using at least the same degree of care it uses to protect its own confidential information of a similar nature, and in no event less than reasonable care.

6.2 Each party shall use Confidential Information solely for the purpose of performing its obligations or exercising its rights under these Terms and the applicable Agreement.

6.3 Neither party shall disclose Confidential Information except to its employees, contractors, auditors, legal advisors, consultants, affiliates, or service providers who:

Have a legitimate need to know such information;
Are bound by confidentiality obligations at least as protective as those contained herein.

6.4 Confidential Information includes, without limitation:

Business plans;
Commercial information;
Technical information;
Security documentation;
Audit reports;
Penetration testing summaries;
Product roadmaps;
Architecture documentation;
Recovery procedures;
Trust Center materials;
Non-public pricing information.

6.5 Confidential Information does not include information that:

Is or becomes publicly available through no fault of the receiving party;
Was lawfully known by the receiving party prior to disclosure;
Is independently developed without use of the disclosing party's Confidential Information;
Is lawfully obtained from a third party without restriction.

6.6 A party may disclose Confidential Information where required by law, regulation, court order, or governmental authority, provided that where legally permitted, the receiving party gives reasonable prior notice to the disclosing party.

6.7 The obligations in this Section shall survive termination of the Agreement.

7. DATA PROTECTION AND SECURITY

7.1 Data Protection

Each party shall comply with applicable privacy and data protection laws.

To the extent TrueEngage processes Personal Data on behalf of Customer, such processing shall be governed by the applicable Data Processing Addendum ("DPA").

Customer remains responsible for determining the legal basis for processing Personal Data and for providing any required notices and obtaining any required consents.

7.2 Information Security

TrueEngage shall maintain an information security program designed to protect Customer Data and shall implement appropriate administrative, technical, physical, and organizational safeguards consistent with industry standards.

TrueEngage maintains:

ISO/IEC 27001:2022 certification;
SOC 2 Type II attestation;

or equivalent successor certifications.

TrueEngage shall use commercially reasonable efforts to maintain such certifications or equivalent control frameworks.

Additional information regarding security controls, certifications, compliance documentation, subprocessors, business continuity, disaster recovery, and related practices may be made available through the Trust Center.

7.3 Security Incidents

TrueEngage shall notify Customer without undue delay after becoming aware of a confirmed Security Incident affecting Customer Data.

Such notification may include, to the extent reasonably available:

The nature of the Security Incident;
Categories of affected data;
Remediation actions;
Mitigation measures;
Contact information for further assistance.

Security Incident notifications shall be provided in accordance with applicable law and the DPA.

7.4 Government Requests

Where legally permitted, TrueEngage will use commercially reasonable efforts to notify Customer of governmental, regulatory, law enforcement, or judicial requests seeking access to Customer Data.

7.5 Aggregated Data

Customer agrees that TrueEngage may generate and use Aggregated Data for:

Analytics;
Security analysis;
Operational reporting;
Benchmarking;
Product development;
Service improvement.

Aggregated Data shall not identify Customer, Authorized Users, End Users, or any natural person.

TrueEngage shall not use Customer Data to train publicly available artificial intelligence models without Customer's express authorization.

8. SERVICE AVAILABILITY AND CHANGES

8.1 Service availability commitments, support obligations, incident management procedures, and applicable service credits are governed exclusively by the Service Level Agreement ("SLA").

8.2 Certain functionality of the Service may depend upon third-party services, including cloud infrastructure providers, communications providers, marketplace platforms, identity providers, and integration partners.

TrueEngage is not responsible for failures, interruptions, delays, or performance degradation caused by third-party services outside its reasonable control.

8.3 TrueEngage may modify, improve, replace, enhance, or discontinue features of the Service from time to time, provided that such changes do not materially reduce the core functionality of the Service during an active subscription term.

8.4 TrueEngage may perform maintenance, updates, security patches, emergency changes, infrastructure upgrades, and other modifications necessary to maintain the security, stability, integrity, or performance of the Service.

8.5 TrueEngage may make Beta Services available from time to time.

Beta Services:

Are provided solely for evaluation purposes;
May be modified or discontinued at any time;
May contain defects or limitations;
May not be covered by the SLA;
May not be eligible for service credits;
Are provided on an "AS IS" basis.

Customer assumes all risk associated with Beta Services.

9. DISCLAIMER OF WARRANTIES

EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS OR AN APPLICABLE AGREEMENT, THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRUEENGAGE DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF:

MERCHANTABILITY;
FITNESS FOR A PARTICULAR PURPOSE;
TITLE;
NON-INFRINGEMENT;
QUIET ENJOYMENT.

TRUEENGAGE DOES NOT WARRANT THAT:

THE SERVICE WILL BE UNINTERRUPTED;
THE SERVICE WILL BE ERROR-FREE;
THE SERVICE WILL OPERATE WITHOUT DELAY;
THE SERVICE WILL MEET CUSTOMER'S REQUIREMENTS;
ALL DEFECTS WILL BE CORRECTED.

CUSTOMER ACKNOWLEDGES THAT THE SERVICE RELIES ON THIRD-PARTY SERVICES AND NETWORKS THAT ARE OUTSIDE TRUEENGAGE'S REASONABLE CONTROL.

10. LIMITATION OF LIABILITY

10.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRUEENGAGE'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE, THESE TERMS, OR THE AGREEMENT SHALL NOT EXCEED THE FEES PAID OR PAYABLE BY CUSTOMER FOR THE SERVICE DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

10.2 IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR:

INDIRECT DAMAGES;
INCIDENTAL DAMAGES;
SPECIAL DAMAGES;
CONSEQUENTIAL DAMAGES;
EXEMPLARY DAMAGES;
PUNITIVE DAMAGES;

INCLUDING:

LOST PROFITS;
LOST REVENUE;
LOSS OF GOODWILL;
LOSS OF BUSINESS OPPORTUNITY;
BUSINESS INTERRUPTION;
LOSS OF ANTICIPATED SAVINGS;
LOSS OF DATA.

10.3 THE LIMITATIONS SET FORTH IN THIS SECTION SHALL NOT APPLY TO:

FRAUD;
WILLFUL MISCONDUCT;
A PARTY'S INDEMNIFICATION OBLIGATIONS;
BREACHES OF CONFIDENTIALITY OBLIGATIONS;
LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW.

10.4 THE PARTIES ACKNOWLEDGE THAT THE FEES CHARGED FOR THE SERVICE REFLECT THE ALLOCATION OF RISK SET FORTH IN THESE TERMS.

11. INDEMNIFICATION

11.1 TrueEngage Indemnification

TrueEngage shall defend Customer against any third-party claim alleging that the Service infringes a patent, copyright, trademark, or other intellectual property right of such third party.

TrueEngage shall indemnify Customer for damages, settlements, costs, and reasonable legal fees finally awarded or agreed in settlement, provided that Customer:

Promptly notifies TrueEngage of the claim;
Provides reasonable cooperation;
Grants TrueEngage sole control of the defense and settlement.

If the Service becomes, or in TrueEngage's opinion is likely to become, the subject of an infringement claim, TrueEngage may:

Modify the Service;
Obtain rights necessary for continued use;
Replace the affected functionality;
Terminate the affected Service and refund prepaid unused fees.

11.2 Exclusions

TrueEngage shall have no indemnification obligation to the extent a claim arises from:

Customer Data;
Customer modifications;
Third-party products not provided by TrueEngage;
Use of the Service contrary to documentation or these Terms;
Combinations not supplied or approved by TrueEngage.

11.3 Customer Indemnification

Customer shall defend, indemnify, and hold harmless TrueEngage and its affiliates, officers, directors, employees, and contractors from third-party claims arising out of:

Customer Data;
Customer's violation of applicable law;
Customer's misuse of the Service;
Customer's violation of these Terms;
Customer's infringement of third-party rights.

Customer shall pay damages, settlements, costs, and reasonable legal fees finally awarded or agreed in settlement relating to such claims.

12. SUSPENSION AND TERMINATION

12.1 Suspension Rights

TrueEngage may suspend access to all or part of the Service if:

Customer fails to pay applicable fees following any applicable cure period;
Customer materially breaches these Terms or the applicable Agreement;
Suspension is reasonably necessary to protect the security, integrity, availability, or operation of the Service;
Suspension is reasonably necessary to protect Customer, End Users, other customers, or third parties;
TrueEngage reasonably suspects fraudulent, unlawful, or abusive activity;
Required by law, regulation, court order, governmental authority, or a third-party provider whose services are necessary to operate the Service.

Where reasonably practicable, TrueEngage will provide advance notice and an opportunity to remedy the issue before suspension.

12.2 Effect of Suspension

During suspension:

Customer may be unable to access some or all Service functionality;
Customer's obligations under these Terms remain in effect;
Subscription fees may continue to accrue unless otherwise agreed in writing.

TrueEngage will use commercially reasonable efforts to restore access promptly after the issue giving rise to the suspension has been resolved.

12.3 Termination

Either party may terminate the applicable Agreement if the other party materially breaches its obligations and fails to cure such breach within thirty (30) days following written notice.

TrueEngage may terminate the Agreement immediately where:

Continued provision of the Service would violate applicable law;
Customer engages in fraudulent or unlawful activity;
Customer repeatedly violates these Terms following notice.

12.4 Effect of Termination

Upon termination or expiration:

Customer's right to access and use the Service shall immediately cease;
Customer shall cease all use of the Service;
All outstanding fees become immediately due and payable;
Each party shall remain responsible for obligations accrued prior to termination.

12.5 Customer Data Export

Upon Customer request during the applicable export period, TrueEngage will make Customer Data available for export using standard Service functionality.

Unless otherwise agreed in writing, Customer may request export of Customer Data within thirty (30) days following termination or expiration of the Service.

12.6 Data Deletion

Following the applicable export period, TrueEngage may delete Customer Data unless:

Retention is required by law;
Retention is required for legitimate security, audit, compliance, or dispute-resolution purposes;
The parties agree otherwise in writing.

Data deletion shall be performed in accordance with TrueEngage's documented data retention and deletion procedures.

13. GENERAL LEGAL TERMS

13.1 Force Majeure

Neither party shall be liable for any delay or failure to perform its obligations under the Agreement to the extent caused by events beyond its reasonable control, including:

Natural disasters;
Epidemics or pandemics;
War;
Terrorism;
Civil unrest;
Labor disputes;
Utility failures;
Internet disruptions;
Governmental actions;
Failures of suppliers or service providers beyond a party's reasonable control.

The affected party shall:

Promptly notify the other party of the Force Majeure event and its expected impact on performance;
Use commercially reasonable efforts to mitigate the effects of the event;
Resume performance as soon as reasonably practicable after the event ceases.

A Force Majeure event shall not relieve either party of payment obligations accrued prior to the occurrence of the event.

13.2 Assignment

Customer may not assign, transfer, delegate, or otherwise dispose of these Terms or any rights or obligations hereunder without TrueEngage's prior written consent.

TrueEngage may assign these Terms without Customer consent in connection with:

A merger;
Acquisition;
Corporate reorganization;
Financing transaction;
Sale of substantially all assets.

These Terms shall bind and benefit the parties and their permitted successors and assigns.

13.3 Export Compliance

Each party shall comply with all applicable export control, sanctions, anti-boycott, trade compliance, and international trade laws and regulations in connection with its performance under the Agreement.

Each party represents and warrants that:

It is not subject to sanctions or trade restrictions that would prohibit its performance under the Agreement;
It will not use, export, re-export, transfer, provide access to, or otherwise make available the Service in violation of applicable export control or sanctions laws;
It will not cause the other party to violate applicable export control, sanctions, or trade compliance laws.

Customer acknowledges that the Service may be subject to export control and sanctions laws and agrees not to permit access to or use of the Service in any manner prohibited by applicable law.

13.4 Customer Reference Rights

Customer grants TrueEngage a non-exclusive, worldwide, royalty-free right to use Customer's name, trade name, trademarks, and logos solely for identifying Customer as a customer of TrueEngage in:

Marketing materials;
Sales materials;
Investor communications;
Partner communications;
Promotional materials.

Customer may withdraw such permission at any time by providing written notice to TrueEngage.

TrueEngage shall cease future use within a reasonable period following receipt of such notice.

13.5 Compliance Documentation

Subject to reasonable confidentiality, security, and access controls, TrueEngage may make available:

ISO certifications;
SOC reports;
Security documentation;
Audit summaries;
Compliance questionnaires;
Trust Center materials;
Other compliance information.

TrueEngage may satisfy audit and information requests through provision of such documentation.

Any customer audit rights shall be governed by the applicable DPA and reasonable security and confidentiality restrictions.

13.6 Notices

Legal notices under these Terms shall be sent to:

Live Engage sp. z o.o.

Email: legal@trueengage.com

Customer shall provide and maintain accurate contact information for legal and contractual notices.

Notices shall be deemed received:

When delivered by hand;
Upon confirmed receipt by courier;
Upon transmission by email without delivery failure notification.

13.7 Survival

Any provisions that by their nature should survive termination shall survive termination or expiration of the Agreement, including:

Confidentiality obligations;
Intellectual property provisions;
Payment obligations;
Data protection obligations;
Customer Data export and deletion obligations;
Indemnification obligations;
Limitation of liability provisions;
Dispute resolution provisions;
Applicable provisions of the DPA.

13.8 Independent Contractors

The parties are independent contractors.

Nothing in these Terms creates:

A partnership;
Joint venture;
Agency relationship;
Employment relationship;
Fiduciary relationship.

Neither party may bind the other except as expressly authorized.

13.9 Waiver

Failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

13.10 Severability

If any provision of these Terms is held unenforceable, the remaining provisions shall remain in full force and effect.

The unenforceable provision shall be interpreted or modified to the minimum extent necessary to make it enforceable while preserving its intended purpose.

14. GOVERNING LAW AND DISPUTE RESOLUTION

14.1 Governing Law

These Terms and any dispute arising out of or relating to the Service shall be governed by and construed in accordance with the laws of Poland, without regard to conflict of law principles.

The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply.

14.2 Jurisdiction

Subject to Section 14.3, the courts located in Poland shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms, the Agreement, or the Service.

14.3 Optional Arbitration for Enterprise Customers

For enterprise Customers, either party may elect to submit a dispute arising out of or relating to these Terms, the Agreement, or the Service to final and binding arbitration administered by the London Court of International Arbitration ("LCIA") in accordance with the LCIA Rules in force at the time the arbitration is commenced.

Unless otherwise agreed:

The arbitration shall be conducted in English;
A single arbitrator shall be appointed;
The seat, or legal place, of arbitration shall be London, England;
The arbitral award shall be final and binding upon the parties.

Nothing in this Section shall prevent either party from seeking temporary, preliminary, injunctive, or other equitable relief from a court of competent jurisdiction to protect its rights pending resolution of the dispute through arbitration.

15. ENTIRE AGREEMENT

15.1 Entire Agreement

These Terms, together with the Privacy Policy, DPA, SLA, TOMs, applicable Order Forms, Service Schedules, Partner Agreements, Statements of Work, Price Lists, and Trust Center documentation, constitute the entire agreement between the parties regarding the Service.

These documents supersede all prior or contemporaneous discussions, proposals, representations, understandings, and agreements relating to the Service.

15.2 Order of Precedence

In the event of a conflict among governing documents, the following order of precedence shall apply:

Executed Partner Agreement or direct agreement between the parties;
Applicable Order Form;
Applicable Service Schedule;
Service Level Agreement (SLA);
Data Processing Addendum (DPA);
Technical and Organizational Measures (TOMs);
These Terms of Service;
Privacy Policy;
Price List;
Trust Center materials.

Unless expressly stated otherwise, the higher-ranking document shall prevail solely to the extent of the conflict.

15.3 Amendments

TrueEngage may update these Terms from time to time.

Material changes will become effective upon publication or other reasonable notice.

Material changes will not apply retroactively and will not materially reduce Customer's contracted rights during an active subscription term unless required by law, security requirements, or third-party platform changes.