---
title: Web Callback Requests
description: Manage call peaks and boost lead generation with TrueEngage Web Callback — smart, flexible, and easy to deploy.
---

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# Web Callback Requests

### ❓**What is it?**

A beautifully designed, intuitive callback request widget that's effortless to deploy on your website or mobile app. This can be part of a multichannel widget or a single channel solution.

Perfect for contact centers managing call volume peaks and companies seeking to generate and handle more leads in real-time through Genesys Cloud.

### 👉 **Callback Widget Features**

- supports both immediate and scheduled callback requests
- automatically calculates timezone shifts for website visitors
- detects visitor country phone prefix
- callbacks appear in a pre-selected Genesys Cloud queue / agent script
- immediate callback availability based on expected wait time threshold
- scheduled callback availability based on cc schedules and configurable slot limits

**As part of TrueEnage platform, Web Callback is a plug-and-play solution that also brings:**

- widget design and customization
- combining Web Callback with all other available channels in one widget
- website visitor targeting and engagement
- conditional availability of web callback: 
    - **immediate callback**: schedules and expected wait time
    - **scheduled callback:** schedules and slots
- pre-interaction forms for routing and interaction context for agents
- visitor information display for agents from: 
    - cookie information
    - pre-interaction forms
    - API's
- business user friendly management

### 🌟 Star Feature - Dynamic Availability

When expected wait times exceed your threshold, the system automatically removes the immediate callback option and presents only scheduled callbacks.

Using pre-set slot limits, you can evenly distribute callback requests while maintaining a positive customer experience.

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