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Adding Autoplay YouTube & Vimeo Clips to Your TrueEngage Widget

Enhance visitor interactions and drive engagement by embedding autoplay YouTube or Vimeo videos directly into your TrueEngage contact widget.

 

With TrueEngage, you can seamlessly embed YouTube or Vimeo videos that autoplay within your contact widget.

Screenshot 2025-10-20 at 16.44.50

Here’s how you can configure this feature:

1. Create a new widget or edit an existing one.

2. In the Channels section, toggle Video Add to ON and move the block to the desired position among other channels.

Adding a video to your TrueEngage widget for Genesys Cloud

3. If the widget appears too large, select the compact header option in the Design section.

Screenshot 2025-10-20 at 16.55.52

4. To add videos, navigate to the Routing section and input your desired YouTube or Vimeo URLs. Adding multiple video URLs allows the widget to play them randomly for a varied visitor experience.

You can also control whether the player controls are shown in the video by selecting the "Show video controls" option. When enabled, the user can unmute the video or stop the playback.

Please note: Videos are set to autoplay without sound.