---
title: Conditional Channel Availability
description: Configure channel availability with schedule groups and estimated waiting time (EWT) to ensure the channel is shown only when your team is ready to handle new conversations
---

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# Conditional Channel Availability

### Channel Availability Settings

You can control when a channel appears in the widget by configuring two availability options: **Check Schedule Group** and **Check Estimated Waiting Time (EWT)**. These settings help ensure the channel is shown only when your team can handle new conversations.

### Check Schedule Group

Select a schedule group to define the channel’s operating hours. Outside the assigned schedule, the channel will not be displayed in the widget.

### Check Estimated Waiting Time

Set the maximum acceptable queue wait time. If the real-time EWT exceeds this limit, the channel will be hidden. The EWT value is continually monitored and updated.

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