Enhanced Web Messaging
❓What is it?
As part of the TrueEngage platform, enhanced Genesys Web Messaging i transforms Genesys web chat capabilities, especially:
- Chat widget design and customization
- All-in-one widget combining multiple communication channels
- Website visitor targeting and engagement
- Conditional chat channel availability
- Pre-interaction forms for routing and agent context
- Visitor information display for agents from:
- Cookie information
- Pre-interaction forms
- APIs
- Business user-friendly management
👉 Web Messaging Specific Features
- Chat transcript requests for customers
- Support for emoji communication 😈
- New message notifications (sounds and badges)
- Engagement with Genesys quick replies
📢 All Genesys Web Messaging Features Supported
TrueEngage seamlessly supports all standard web messaging features such as quick replies, carousels, and more.
🌟 Star Feature - Real Omnichannel
During a chat interaction, agents can offer customers a one-click upgrade to voice or video while maintaining an active chat channel.
🎯Who is it for?
Companies that want to:
- Enhance website aesthetics with improved UI for Genesys Chat
- Manage multiple chat widgets seamlessly across languages, designs, and routing
- Target chat availability based on visitor criteria (language, location, device)
- Replace legacy chat solutions to consolidate interactions within Genesys Cloud
- Leverage web messaging for lead generation
- Reduce handle times through comprehensive customer context
- Enhance customer experience with seamless chat-to-voice/video upgrades
- Deploy Genesys chat quickly in mobile apps