Scheduled Video Meeting [webRTC]

❓What is it?

This all-in-one solution requires no additional software or hardware to deploy scheduled online video meetings for your customers through Genesys Cloud. It features a beautifully designed, intuitive widget for meeting scheduling.

TrueEngage Scheduled Online Meeting doesn't require reserving agents. Customer-initiated meetings enter a designated queue and are picked up by the first available agent, just like a normal call.

👉 WebRTC Scheduled Meetings Specific Features

• availability based on CC schedules and slot limits
• automatically calculates timezone shifts for website visitors
• email with iCall and link that's active ±10 minutes from schedule

Looking for a way for agents to initiate a video or voice call within a chat interaction? Check our Enhanced Web Messaging

As part of TrueEngage platform, Scheduled Video Meetings is a plug-and-play solution that also brings:

• widget design and customization
• combining Web Call with all other available channels in one widget
• website visitor targeting and engagement
• conditional availability of web call based on schedules and expected wait time threshold
• pre-interaction forms for routing and interaction context for agents
• visitor information display for agents from:
  • cookie information
  • pre-interaction forms
  • API's
• business user friendly management

🎯Who is it for?

Companies whose sales or support processes would benefit from customer-initiated video calls or scheduled video meetings:

• customer and document verification
• visual confirmation of customer claims
• support process for devices
• high value, relationship building customer interactions

Scheduled Video Meeting could be particularly valuable for companies currently offering video meetings at scale outside Genesys Cloud using tools like MS Teams, Zoom, or Google Meet, which leads to:

• inefficiency due to no-shows or shorter than planned meetings
• customer interactions occurring outside their primary CX tool