Web Call Voice [webRTC]

❓What is it?

A beautifully designed, intuitive web call widget powered by WebRTC for your website or app.

Calls are handled as standard calls in Genesys Cloud, with full routing capabilities and recording.

This all-in-one solution lets you deploy WebRTC calling from your website in minutes—no additional software or hardware required.

During installation, TrueEngage automatically sets up a SIP trunk to your Genesys Cloud organization and adds "technical" DIDs for routing calls from each widget to the desired call flow.

👉 WebRTC Web Call Features

complete WebRTC web call solution with no additional hardware or software needed
calls routed and recorded like any other call on Genesys Cloud
dial pad in the widget allows for IVR navigation
availability based on contact center schedules and wait time threshold
PSTN DID call option for mobile device users
one-click co-browsing with customers calling from the widget

As part of TrueEngage platform, Web Call is a plug-and-play solution that also brings:

widget design and customization
combining Web Call with all other available channels in one widget
website visitor targeting and engagement
conditional availability based on schedules and expected wait time
pre-interaction forms for routing and interaction context for agents
visitor information display for agents from:
- cookie information
- pre-interaction forms
- APIs
business user-friendly management

🎯Who is it for?

While WebRTC-enabled web calls should be standard for all companies, it's especially valuable for those that:

have international or roaming customers
want to reduce or eliminate toll-free number costs
struggle to obtain or maintain local DIDs
need easy co-browsing during voice calls
aim to generate more leads from website traffic
want to track calls and outcomes in Google Analytics