--- title: Knowledge Base description: Knowledge Base --- [![](https://kb.trueengage.com/hubfs/raw_assets/public/Web%20TE%203_0/assets/logoSvg.svg) ![](https://kb.trueengage.com/hubfs/raw_assets/public/Web%20TE%203_0/assets/logoText.svg)](https://kb.trueengage.com/?hsLang=en) [Home](https://trueengage.com/?hsLang=en) [Docs](https://kb.trueengage.com/genesys-cloud) [Pricing](https://trueengage.com/pricing?hsLang=en) [Sign In](https://management.trueengage.com/login) [Install from AppFoundry](https://appfoundry.genesys.com/filter/genesyscloud/listing/d3d5011e-668b-411c-bc8d-512e3023b359) [Book a Demo](https://trueengage.com/genesys-cloud/demo?hsLang=en) ![](https://kb.trueengage.com/hubfs/raw_assets/public/Web%20TE%203_0/assets/hamburgerOpen.svg) ![](https://kb.trueengage.com/hubfs/raw_assets/public/Web%20TE%203_0/assets/hamburgerClose.svg) [Home](https://trueengage.com/?hsLang=en) [Docs](https://kb.trueengage.com/genesys-cloud) [Pricing](https://trueengage.com/genesys-cloud/pricing?hsLang=en) [Sign In](https://management.trueengage.com/login) [Install from AppFoundry](https://appfoundry.genesys.com/filter/genesyscloud/listing/d3d5011e-668b-411c-bc8d-512e3023b359) [Book a Demo](https://trueengage.com/genesys-cloud/demo?hsLang=en) [Skip to content](https://kb.trueengage.com/genesys-cloud#main-content) - [Tickets](https://support.trueengage.com/tickets-view) - [Sign out](https://support.trueengage.com/_hcms/mem/logout) Open main navigation Close main navigation - [Tickets](https://support.trueengage.com/tickets-view) - [Sign out](https://support.trueengage.com/_hcms/mem/logout) How can we help you? - There are no suggestions because the search field is empty. ### [Getting Started What is TrueEngage, how does it work and when to use it.](https://kb.trueengage.com/genesys-cloud/getting-started?hsLang=en) - [What is TrueEngage for Genesys Cloud?](https://kb.trueengage.com/genesys-cloud/what-is-trueengage?hsLang=en) - [Most popular TrueEngage use cases](https://kb.trueengage.com/genesys-cloud/most-popular-trueengage-use-cases?hsLang=en) [See more](https://kb.trueengage.com/genesys-cloud/getting-started?hsLang=en) ### [Installation & Setup](https://kb.trueengage.com/genesys-cloud/installation-setup?hsLang=en) - [Whitelisting TrueEngage in AppFoundry](https://kb.trueengage.com/genesys-cloud/whitelisting-trueengage-in-appfoundry?hsLang=en) - [Installation from Genesys AppFoundry](https://kb.trueengage.com/genesys-cloud/installation-from-genesys-appfoundry?hsLang=en) - [How to deploy a any-channel contact widget on websites](https://kb.trueengage.com/genesys-cloud/how-to-deploy-a-any-channel-contact-widget-on-websites-?hsLang=en) - [How to deploy contact channels: WebRTC Voice, Video on mobile apps](https://kb.trueengage.com/genesys-cloud/how-to-deploy-webrtc-voice-or-video-on-mobile?hsLang=en) - [How to deploy webRTC voice or video on Kiosks](https://kb.trueengage.com/genesys-cloud/how-to-deploy-webrtc-voice-or-video-on-kiosks?hsLang=en) [See more](https://kb.trueengage.com/genesys-cloud/installation-setup?hsLang=en) ### [User Guide](https://kb.trueengage.com/genesys-cloud/user-guide?hsLang=en) - [Enhanced Web Messaging](https://kb.trueengage.com/genesys-cloud/enhanced-web-messaging?hsLang=en) - [Contact Forms](https://kb.trueengage.com/genesys-cloud/contact-forms?hsLang=en) - [Web Call Voice \[webRTC\]](https://kb.trueengage.com/genesys-cloud/web-call-voice?hsLang=en) - [Web Call Video \[webRTC\]](https://kb.trueengage.com/genesys-cloud/web-call-video?hsLang=en) - [Web Callback Requests](https://kb.trueengage.com/genesys-cloud/web-callback-requests?hsLang=en) [See more](https://kb.trueengage.com/genesys-cloud/user-guide?hsLang=en) ### [FAQs](https://kb.trueengage.com/genesys-cloud/faqs?hsLang=en) - [How to Configure Genesys to Display Agent Avatars](https://kb.trueengage.com/genesys-cloud/how-to-configure-genesys-to-display-agent-avatars?hsLang=en) - [How to Add a Custom Background to Agent Video Calls](https://kb.trueengage.com/genesys-cloud/how-to-add-a-custom-background-to-agent-video-calls-?hsLang=en) [See more](https://kb.trueengage.com/genesys-cloud/faqs?hsLang=en) ### [Troubleshooting](https://kb.trueengage.com/genesys-cloud/troubleshooting?hsLang=en) [See more](https://kb.trueengage.com/genesys-cloud/troubleshooting?hsLang=en) ### [Administration & Billing](https://kb.trueengage.com/genesys-cloud/administration-billing?hsLang=en) - [How does TrueEngage pricing works?](https://kb.trueengage.com/genesys-cloud/how-does-trueenage-billing-works?hsLang=en) [See more](https://kb.trueengage.com/genesys-cloud/administration-billing?hsLang=en) ### [Integrations & API's](https://kb.trueengage.com/genesys-cloud/integrations-apis?hsLang=en) - [JavaScript SDK](https://kb.trueengage.com/genesys-cloud/javascript-sdk?hsLang=en) - [API Overview](https://kb.trueengage.com/genesys-cloud/api-overview?hsLang=en) [See more](https://kb.trueengage.com/genesys-cloud/integrations-apis?hsLang=en) ### [Architecture & Security](https://kb.trueengage.com/genesys-cloud/architecture-security?hsLang=en) - [Our Security Practices](https://kb.trueengage.com/genesys-cloud/security-measures-overview?hsLang=en) - [Certifications &  Insurance](https://kb.trueengage.com/genesys-cloud/certifications-insurance?hsLang=en) - [How Does the Integration Between TrueEngage and Genesys Cloud Work?](https://kb.trueengage.com/genesys-cloud/how-does-the-integration-between-trueengage-and-genesys-cloud-work?hsLang=en) [See more](https://kb.trueengage.com/genesys-cloud/architecture-security?hsLang=en) ### [Legal](https://kb.trueengage.com/genesys-cloud/legal?hsLang=en) - [Privacy Policy](https://kb.trueengage.com/genesys-cloud/trueengage-privacy-policy?hsLang=en) - [Terms of Service](https://kb.trueengage.com/genesys-cloud/trueengage-terms-of-service?hsLang=en) [See more](https://kb.trueengage.com/genesys-cloud/legal?hsLang=en) [![logo (3) copy](https://kb.trueengage.com/hs-fs/hubfs/logo%20(3)%20copy.png?width=440&height=36&name=logo%20(3)%20copy.png "logo (3) copy")](https://www.trueengage.com?hsLang=en) [mailto:email@email.com](mailto:email@email.com)