Cookies / Local Storage
These entries are stored in your browser to enable core widget functionality, preserve your session across pages, and support analytics. They are grouped into three categories: Necessary (required for the widget to function), Preferences (used to recognize returning visitors), and Statistical (used for analytics that improve the experience).
| Name | Type | Duration | Category | Purpose | Description |
| cce-account-#ID | Cookie | 1 year | Preferences | Unique visitor identifier | Anonymous visitor identifier. Visitors receive this cookie on their first visit to the website. |
| te_widget_debug | LocalStorage | 60 min | Necessary | Widget debug mode configuration | Allows diagnosis of widget functionality. |
| te_widget_interaction | LocalStorage | 20 min | Necessary | Required for the TrueEngage widget to work | Tracking parameters are saved between pages, so when a visitor navigates to a new page, the widget state and functionality are preserved and remain continuous. |
| te_widget_forms | LocalStorage | 5 min | Necessary | Data entered into forms | Stores pre-interaction form data, which is later sent to an agent. |
| te_visitor_statistics | LocalStorage | 5 min | Statistical | Analytical data used in the TrueEngage AI | Stores visitor activity preferences within the current session. |
| te_visitor_statistics_longterm | LocalStorage | 7 days | Statistical | Analytical data used in the TrueEngage AI | Stores the visitor's previous experience with the widget. |
| tabId | SessionStorage | Session interval | Necessary | Identifier of the currently opened tab | Used to identify the widget across different browser tabs. |
| debug | LocalStorage | persistent | Necessary | It is 3-rd party entry used by audio/video provider | - |
| opentok_client_id | LocalStorage | persistent | Necessary | It is 3-rd party entry used by audio/video provider | - |